Not everyone who lands on this page is ready to speak to a counsellor. Some are reading on behalf of a family member, some are social workers checking whether a referral is worth making, and some just want to know what the unit actually does before they pick up the phone. If that is where you are, leave an email address and we will send a short monthly note: new plain-language guides, changes to how referrals are processed, and practical reminders about safety planning and court dates. No case stories, no names, nothing that identifies anyone who has worked with us.
Most people come to this page after a first conversation with a social worker, a clinic, or a legal aid attorney. Others write to us directly. Either route works. What matters is that you know who picks up the message, what we ask in the first reply, and what we deliberately leave out of the file.
Survivors and family members can request a call through the contact form. We ask for a first name or a pseudonym, a safe number, and the hours you can speak. Nothing else is needed to start.
Reply within one working day, Mon to Fri.
Social workers, nurses, and attorneys can request the referral pack by email. It covers what to send, what to leave out, and how the intake call is scheduled once a client agrees.
Pack sent within two working days.
If someone is in immediate danger, contact the police first. Our team can follow up afterwards with safety planning, shelter referrals, and court preparation support.
Same-day callback where capacity allows.
Not sure which route fits your situation? The FAQ covers intake, confidentiality, and what happens if a client does not answer the first call.
If you are not sure whether your situation fits our work, call anyway. The person who answers can tell you within a few minutes whether an intake conversation makes sense, or point you to a service that fits better. Nothing you say on that first call is written down as a case file.
Calls outside these hours go to voicemail. Leave a first name and a number, and we return the call the next working morning.
Survivors and family
Phone or email to book an intake call. Ask for a time when you can speak without being overheard.
Social workers and clinics
Email for the referral pack. Include your organisation and a contact number, not the client's details.
Legal aid and court support
Call the office line and ask for court preparation. Mention any upcoming date so we can check capacity.