These terms govern how the Intensive Abuse Unit provides support, advocacy, and referral guidance, and how survivors, families, and referring practitioners use this website. Please read them before booking an intake call or sending a referral.
Structured intake conversations, safety planning, court preparation support, and ongoing one-on-one counselling. We also refer into shelters, legal aid clinics, and public health services across the Western Cape and Gauteng. We are not a law firm, a medical practice, or an emergency response service.
Give accurate information during intake so we can plan safely. Tell us if a matter is urgent or if a protection order is already in place. Do not use this site to send identifying case details, names of third parties, or graphic descriptions of incidents.
Sessions and referral notes are handled confidentially. That confidence has limits: where there is an immediate risk to a child or to a person's life, we may need to involve the relevant authorities. We will tell you when that step is being considered.
Guidance offered here and in sessions is support, not legal or medical advice, and outcomes at court, with shelters, or with state services rest with those bodies. The unit is not liable for decisions taken by third parties or for delays outside our control.
You may stop sessions or withdraw a referral at any point, and we will close the file without needing a reason. We may also end involvement where a working relationship is no longer safe or workable, and we will say so plainly and point you to another route.
We update these terms when our practice or referral routes change. The current version always sits on this page, and continued use of the site or of our services after an update means you accept the revised wording.
Write to info@theintensiveabuseunit.com or call 016 246 3007. Postal address: 23132 nonkululeko Loaf, Port Kgomotsofurt, EC 2695. For how we handle personal information, see our policy page.