This page explains what happens to information you share with the Intensive Abuse Unit, why we hold it, and how you can ask us to correct or remove it. It covers the contact form, intake calls, referral correspondence, and the technical data our hosting and analytics tools record.
When you write to us through the contact form or by email, we receive your name, email address, phone number if you provide one, and the message itself. Referrals from social workers, clinics, and legal aid attorneys arrive with the practitioner's details and a short description of the support requested. We ask referrers to leave out graphic detail and identifying case information.
Our hosting provider logs standard request data such as IP address, browser type, device type, and the pages visited. Analytics events help us see which pages are read and where visitors leave. Cookies support basic site function and measurement. You can block or clear cookies in your browser settings; the site will still load, though some measurement will stop.
We use your details to answer your message, schedule an intake call, arrange counselling or court preparation, and follow up on a referral. Records are kept in a restricted file system, accessible only to the practitioners working on your case. We do not sell personal information, and we do not use it for advertising.
Information may pass through third-party services we rely on: web hosting, email delivery, form handling, and analytics. These processors act on our instructions and are bound to confidentiality. We disclose information to shelters, legal aid clinics, or public health services only with your consent, or where the law requires it.
Contact messages are kept for as long as needed to respond and to maintain a record of the support given. Case notes are retained for the period required by professional and legal obligations, then destroyed. You can ask us to delete a message or a record earlier where no legal duty requires us to keep it.
You may request access to the information we hold about you, ask for corrections, request deletion, or ask for a portable copy. You can withdraw consent to marketing or analytics at any time. Where the GDPR or CCPA applies to you, the same rights stand, including the right to object to processing and to lodge a complaint with a supervisory authority.
Send privacy questions, access requests, or deletion requests to the unit directly. We aim to reply within a reasonable period and will confirm what we hold before acting.
We do not make misleading claims about outcomes, do not invent endorsements or affiliations, and do not present ourselves as an official body we are not. Nothing on this site guarantees a result in court, in a shelter placement, or in counselling. Last updated: 12 February 2025.